Refund Policy

Effective date: September 9, 2026

This Refund Policy applies to online courses purchased through Fire Prevention CEU (“FPCEU”), operated by Strategic Code Solutions LLC.

Seven-day refund eligibility

You may request a full refund within seven calendar days of purchase if you have not completed the course’s final examination and have not received or become eligible to receive a certificate of completion.

When refunds are not available

Refunds are not available after a certificate of completion has been issued or after the learner has completed the final examination. Course access is personal and nontransferable. A change of mind, failure to complete the course, or a determination by an employer, licensing body, credentialing organization, or jurisdiction that it will not accept the course or contact hours does not create a refund right after the eligibility conditions above have expired or been exceeded.

Billing errors and technical problems

We will review refund requests made at any time for duplicate charges, incorrect billing, unauthorized transactions reported promptly, or a course-access problem that FPCEU cannot correct within a reasonable time. Please contact us before initiating a chargeback so we have an opportunity to investigate and resolve the issue.

How to request a refund

Email info@codestrategist.com with your name, Moodle account email address, course name, purchase date, and reason for the request. Do not send complete payment-card information by email.

Processing

Approved refunds are returned through Stripe to the original payment method. Financial institutions control when a credit appears, so posting times may vary. Course access may be removed when a refund is issued, and a certificate associated with a refunded or reversed payment may be invalidated.

Contact

Strategic Code Solutions LLC
182 Summer Street, Suite 355
Kingston, MA 02364
info@codestrategist.com
(781) 524-7000